4th Generation Indicators service quality assessment – ERSAR (Portugal).
After analysing the water sector’s contributions, ERSAR publishes the 27thTechnical Guide on the 4th generation of indicators of the water and waste service quality assessment system. This revision of the quality assessment system results from the need to adapt it to the strategic lines of the most recent European sectoral plans and targets which, in general, introduces new indicators that respond to the latest challenges and changes in the definitions and benchmarks of existing indicators, as well as the inclusion of the rainwater service in the evaluation system.
The new set of indicators will be applied from 2022 onward, for data submission that will take place in 2023, noting that some indicators and reference values will be in the testing phase during this first year of implementation, for possible revision, given the results obtained and/or given the targets established, in the final versions of the two Strategic Plans, to be soon published. 2022 will be a year of dissemination of this guide by the water operators, through training sessions which will provide an opportunity to clarify doubts and consolidate this 4th generation of indicators.