In December 2021, BRUGEL approved the water tariffs for the period 2022-2026 as well as the general sales conditions of Vivaqua. This is a major first for the Brussels-Capital Region. These new fair and equitable tariffs (which define both the price of drinking water, for residential and professional use, and wastewater treatment) guarantee an efficient and sustainable service for all Brussels residents. The new general conditions also represent an important step forward in the protection of Brussels users.
BRUGEL also took advantage of this announcement to develop various communication tools (infographics, dynamic representation of the evolution of the bill, …) to make decisions more comprehensible to the citizens of Brussels.